How to Instantly Fix Apple TV App Not Working

The Apple TV app is a great way to watch movies, TV shows, and live sports. But what happens when the app doesn’t work? Today, we’ll discuss some of the most common issues why Apple TV app not working and offer solutions that may help. We’ll also provide tips on how to prevent future problems with the app.


Why is My Apple TV App Not Working?

Here are some possible reasons why your Apple TV app might not be working:

  • Your Apple TV is not connected to the internet: The Apple TV app needs an internet connection to work.
  • The Apple TV app is not updated: The Apple TV app is constantly being updated with new features and bug fixes. If you haven’t updated the app in a while, there’s a chance that a software glitch is causing the problem.
  • Your Apple TV is not HDCP compliant: HDCP is a security protocol that is used to protect copyrighted content. If your Apple TV is not HDCP compliant, the Apple TV app might not work.
  • There is a problem with your Apple TV: If your Apple TV is old or has been damaged, it could be causing problems with the app.

How to Fix Apple TV App Not Working

Here are some ways to fix the Apple TV app not working.

1. Restart Your Device

This can often fix minor problems with apps. To restart your device, hold down the power button until you see the power off slider. Slide the power off slider to the right. Once your device has turned off, wait a few seconds and then turn it back on.

2. Check Your Internet Connection

Make sure your device is connected to the internet and that you have a strong signal. You may want to restart your router or modem if you’re experiencing network issues or use tools like to check the upload/download speed.

3. Update Your Apple TV App

If the previous steps didn’t fix the problem, try updating the Apple TV app. Outdated software can cause all sorts of issues

Here are the steps on how to update the Apple TV app on your Apple device:

  1. Open the App Store.
  2. Tap on the “Updates” tab.
  3. If there is an update available for the Apple TV app, it will be listed here.
  4. Tap on the “Update” button to install the update.

4. Clear the app’s Cache and Data

Clearing the cache and data will delete all of the app’s temporary files and settings. This can sometimes fix problems with the app, such as crashing or not loading properly. However, it will also delete any saved watch history or other data that is stored locally on your device.

Here are the steps on how to clear the Apple TV app’s cache and data on iOS devices:

  • Open the Settings app.
  • Tap on General.
  • Tap on iPhone Storage or iPad Storage.
  • Scroll down and tap on Apple TV.
  • Tap on “Offload App”.

5. Uninstall and Reinstall the App

Uninstall and Reinstall can sometimes fix problems that any other method cannot fix.

Here are the steps on how to uninstall and reinstall the Apple TV app on your iOS device:

  1. Open the App Store app.
  2. Tap on the Search bar.
  3. Type “Apple TV” and tap on the Apple TV app icon.
  4. Tap on the Uninstall button.
  5. Tap on Delete to confirm.

Once the app is uninstalled, you can reinstall it from the App Store.

To reinstall the Apple TV app:

  1. Open the App Store app.
  2. Tap on the Search bar.
  3. Type “Apple TV” and tap on the Apple TV app icon.
  4. Tap on the Install button.

Once the app is installed, you can open it and sign in to your account.

6. Contact Apple TV App Support

If you have tried all of the above and the Apple TV app is still not working, you can contact Apple Support for help.

Here are the ways to contact Apple TV App Support:

  • Online chat: You can chat with an Apple Support representative online. To do this, go to the Apple Support website and select Contact Support. Then, select Apple TV App and Chat.
  • Phone: You can call an Apple Support representative. To do this, call 1-800-APLCARE (1-800-275-2273).
  • Email: You can email an Apple Support representative. To do this, go to the Apple Support website and select Contact Support. Then, select Apple TV App and Email.
  • Social media: You can also contact Apple Support through social media. Apple Support is available on Twitter, Facebook, and Instagram.

How do I Reboot My Apple TV App?

To reboot the Apple TV app on your device, you can exit the app and then relaunch it.

Why Can’t I Watch Apple TV on My Phone?

Check for compatibility, update the app and your phone’s software, verify your Apple ID and authentication, consider regional content restrictions, ensure a stable internet connection, and review app settings for possible issues.

Apple TV App Not Working on iPhone

If the Apple TV app is not working on your iPhone, try restarting the app, checking for software updates, and ensuring a stable internet connection to resolve the issue.

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Why Does My Apple TV App Keep Glitching?

The Apple TV app may keep glitching due to software bugs, outdated versions, network issues, resource limitations, or content-related problems.

Read Also: AMC App Not Working: Reasons and How to Fix It Instantly

How Do I Reset an Unresponsive Apple TV?

Press the Menu and Home buttons on your Siri Remote until the Apple TV status light blinks rapidly.

If this does not work, you can try performing a factory reset by going to Settings > System > Reset > Erase All Content and Settings.

How Do I Unfreeze My Apple TV App?

First, press the TV button on your Siri Remote to return to the Apple TV home screen. Next, double-click the TV button to open the app switcher, and swipe left or right to locate the Apple TV app. Swipe up on the app’s preview to force close it. After that, navigate to the Apple TV app and reopen it. If the issue persists, consider restarting your Apple TV by going to “Settings” > “System” > “Restart.” If none of these methods work, you may need to perform a soft reset by unplugging the power cable, waiting a few seconds, and then plugging it back in.

How Do I Force Restart My Apple TV Without The Remote?

To force restart your Apple TV without using the remote, you’ll need to physically unplug it from the power source and then plug it back in.

Apple TV App Not Available

The Apple TV app may not be available in certain regions or countries due to licensing and content distribution restrictions.

Why Does Apple TV App Keep Freezing?

If your Apple TV app keeps freezing, there could be a few different causes. It could be a temporary glitch, a problem with your internet connection, or an issue with the app.

Does My Apple TV Need Updating?

You can check for updates in Settings > System > Software Updates to know if your Apple TV needs updating. If there is an update available, it will be listed.

Why Does My Apple TV Keep Restarting?

Your Apple TV may keep restarting due to various factors, including software glitches, overheating, hardware issues, or problems with the power source.

Why is There a Problem Loading Content on Apple TV?

A problem loading content on Apple TV can be caused by various factors, such as a slow internet connection, an outdated operating system, or a glitch in the app.

How Do I Wake Up Apple TV With Remote?

To wake up your Apple TV with the remote, press the Menu or TV/Control Center button on the remote.

Why Does My Apple TV Keep Saying Error?

Your Apple TV may repeatedly display errors for various reasons, including network connectivity issues, software glitches, and server problems.

How do I Delete and Reinstall an App on Apple TV?

To delete and reinstall an app on Apple TV, highlight the app on the home screen, press and hold the touchpad on the Siri remote until the app icon starts jiggling, then press the Play/Pause button and select “Delete,” afterward go to the App Store, search for the app, and reinstall it.

Why Won’t My Apple TV App Work on My Samsung TV?

Your Apple TV app may not work on your Samsung TV if the TV model is not compatible with the app or if there are compatibility issues with the version of the app or the TV’s firmware.

Does Apple TV Work on Any Smart TV?

Apple TV is not available on all smart TVs; it typically works on select smart TV brands and models, but compatibility varies, and it may require a separate Apple TV device or app installation depending on the TV.

Will Apple TV Work on an Older TV?

Apple TV requires a compatible television with an HDMI input, so if your older TV lacks HDMI ports, you may need an HDMI-to-component adapter or consider upgrading your TV to use Apple TV.

Why is Apple TV Not Working on My Sony TV?

Apple TV may not work on your Sony TV due to compatibility issues, outdated software, network connection problems, authentication or account issues, server-related problems, or app settings misconfiguration.

Apple TV App Not Working on Firestick?

The Apple TV app may not work on a Firestick due to compatibility issues, as it is not natively available on Amazon Fire devices.

Why Won’t Apple TV Work on Roku?

Apple TV may not work on Roku devices due to the lack of an official Apple TV app for certain older Roku models, software compatibility issues, or regional restrictions, requiring users to have newer Roku devices or alternate streaming methods.

How Do I Know if My TV is Compatible With Apple TV?

You can check if your TV is compatible with Apple TV by visiting Apple’s official website or consulting your TV manufacturer’s documentation for a list of supported models and checking if your TV has an HDMI input and meets the minimum requirements for the Apple TV app.


It can be frustrating when your Apple TV app isn’t working as it should. But with a few troubleshooting steps above, you can usually get things back up and running again. Don’t forget to check for app updates, restart your device, and check your internet connection. If all else fails, you can contact Apple support for further assistance.


Is Apple TV good or bad?

It depends on individual preferences and needs, as it offers a user-friendly interface, a diverse content library, and integration with other Apple devices.

How many devices can you have Apple TV on?

You can have the Apple TV app on multiple devices using the same Apple ID, but the number of simultaneous streams or downloads may vary depending on your subscription and region, typically allowing up to six devices.


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