The CommBank app is a popular mobile banking app in Australia, used by millions of customers to manage their finances on the go. However, like any other app, it can experience problems from time to time. If you’re having trouble with the CommBank app not working, there are a few things you can try to fix it.
In this blog post, we’ll go over the most common causes of CommBank app problems and how to troubleshoot them. We’ll also provide some additional tips to help you keep your CommBank app running smoothly.
Why Can’t I Use My CommBank Card Online?
- Your card is not activated. You need to activate your CommBank card before you can use it online. You can do this online, through the CommBank app, or by calling CommBank customer support.
- Your card is expired. You can’t use an expired CommBank card online. If your card is expired, you’ll need to request a new card.
- You’ve reached your daily transaction limit. CommBank sets daily transaction limits for online purchases. If you’ve reached your daily limit, you won’t be able to make any more online purchases until the next day.
- Your card has been blocked. If CommBank has blocked your card, you won’t be able to use it online. This could be because of suspected fraudulent activity or because you’ve reported your card lost or stolen.
- The website you’re trying to use is not supported by CommBank. CommBank only supports online payments at certain websites. If you’re trying to use your CommBank card at a website that is not supported, you’ll need to use a different payment method.
If you’re not sure why you can’t use your CommBank card online, you can contact CommBank customer support for assistance.
Why is My Commbank App Not Working?
- Incorrect login credentials
- Outdated app
- Weak internet connection
- Technical issues
How to Fix
1. Check Your Internet Connection
The first thing to check is your internet connection. Make sure you’re connected to Wi-Fi or have a strong mobile data signal. If you’re still having problems, try restarting your device.
2. Make Sure You Have the Latest Version of the App
The CommBank app is regularly updated with new features and bug fixes. Make sure you have the latest version of the app installed on your device. You can check for updates in the App Store or Google Play.
How Do I Update My CommBank App?
To update your CommBank app, follow these steps:
- Open the App Store or Google Play.
- Search for “CommBank”.
- Tap on the CommBank app icon.
- If there is an update available, you will see an “Update” button. Tap on the “Update” button to update the app.
If you are using an Android device, you can also enable automatic updates for the CommBank app by following these steps:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) in the top-left corner of the screen.
- Tap on “My apps & games”.
- Tap on the CommBank app icon.
- Tap on the “More” icon (three vertical dots) in the top-right corner of the screen.
- Tap on “Enable auto-update”.
With automatic updates enabled, the CommBank app will be updated automatically whenever a new update is available.
3. Clear the App’s Data and Cache
If the app is still not working, you can try clearing its data and cache. This will remove any temporary files that may be causing problems.
To clear the app’s data and cache on an Android device:
- Go to Settings.
- Tap Apps and notifications.
- Tap See all apps.
- Find the CommBank app and tap on it.
- Tap Storage & cache.
- Tap Clear cache and then Clear storage.
To clear the app’s data and cache on an iOS device:
- Go to Settings.
- Tap General.
- Tap iPhone Storage.
- Find the CommBank app and tap on it.
- Tap Offload App. This will remove the app from your device, but keep your data.
- To reinstall the app, go to the App Store and search for CommBank.
4. Restart Your Device
If you’ve tried all of the above and the app is still not working, try restarting your device. This can often fix minor software glitches.
5. Uninstall and Reinstall the CommBank App
If you’ve tried all of the above and you’re still having problems, try uninstalling and reinstalling the CommBank app. This will reset the app and hopefully fix the problem.
6. Contact CommBank Customer Support
If you’ve tried all of the above and you’re still having problems, you may need to contact CommBank customer support for assistance. You can contact CommBank customer support by phone, email, or chat.
How Do I Get My CommBank NetCode Overseas?
To get your CommBank NetCode overseas, you will need to have a mobile phone that can receive SMS or have the CommBank app installed with notifications turned on. You will also need to have global roaming activated on your handset.
If you are using a different phone number overseas, you can contact CommBank customer support to request a NetCode. You can do this by calling +61 2 9999 3283. To reverse the charges, you will need to use a landline phone to call the international operator of the country you are in.
Commonwealth Bank Problems Today
According to the Commonwealth Bank website, there are no known problems with the CommBank app or NetBank today, October 6, 2023. However, some customers are reporting problems with the CommBank app, including:
- App crashing
- Difficulty logging in
- Unable to make payments
- Unable to transfer money
If you are experiencing any of these problems, you can try the following:
- Check your internet connection.
- Update the CommBank app.
- Clear the CommBank app’s cache and data.
- Uninstall and reinstall the CommBank app.
How to Fix Tap and Pay Commbank Not Working
If your CommBank Tap & Pay is not working, there are a few things you can try:
- Check your internet connection. Make sure that you have a strong and reliable internet connection.
- Restart your device. This can often fix minor software glitches.
- Make sure that NFC is turned on. NFC is required for Tap & Pay to work. To check if NFC is turned on, go to your device’s settings and find the NFC setting.
- Make sure that your Tap & Pay card is activated. You can activate your Tap & Pay card in the CommBank app.
- Try a different payment terminal. It’s possible that the payment terminal you’re trying to use is not working properly.
- Update the CommBank app. Make sure that you have the latest version of the CommBank app installed.
- Clear the CommBank app’s cache and data. This will delete any temporary files that may be causing problems with the app.
- Uninstall and reinstall the CommBank app. This will reset the app and hopefully fix the problem.
Commbank App Not Showing Current Balance
There are a few reasons why your CommBank app might not be showing your current balance. Here are some of the most common causes and how to troubleshoot them:
1. Outdated app. Make sure you’re using the latest version of the CommBank app. You can check for updates in the App Store or Google Play.
2. Weak internet connection. The CommBank app requires a strong internet connection to work properly. Make sure you’re connected to a reliable Wi-Fi network or have strong mobile data signal.
3. Technical issues. There are times when the CommBank app may experience technical issues. These issues can be caused by a variety of factors, such as server outages or software bugs.
4. Account issues. There are also times when the CommBank app may not be able to show your current balance due to account issues. These issues could be caused by a variety of factors, such as a pending transaction or a problem with your account.
Here are some things you can try to fix the CommBank app not showing your current balance:
- Restart your device: Restarting your device can often fix minor app glitches.
- Update the CommBank app: Make sure you’re using the latest version of the CommBank app. You can check for updates in the App Store or Google Play.
- Clear the CommBank app cache: Clearing the app cache can sometimes fix app problems. To do this, go to your device’s Settings app, tap on Apps & notifications, select the CommBank app, and tap on Storage & cache. Tap on Clear cache and then tap on Clear data.
- Force close the CommBank app: To force close the CommBank app, go to your device’s Settings app, tap on Apps & notifications, select the CommBank app, and tap on Force stop.
- Check your internet connection: Make sure you’re connected to a reliable Wi-Fi network or have strong mobile data signal.
- Check your account: If you’re still having trouble seeing your current balance, you can try checking your account balance online or at an ATM.
Can You Use CommBank Debit Card Online?
Yes, you can use your CommBank debit card online to make purchases and pay for services. To do this, you will need to enter your card number, expiry date, and CVV code. You may also be required to enter a one-time password (OTP) that is sent to your mobile phone.
Some CommBank debit cards may have restrictions on online purchases, such as a daily spending limit or a block on international purchases. You can check your card’s restrictions by logging into NetBank or the CommBank app.
Can I Use My CommBank Keycard Online?
No, you cannot use your CommBank Keycard online. Keycards are designed for use at ATMs and in-store purchases only. They do not have the security features that are required for online transactions.
Conclusion
If you continue to experience problems with the CommBank app, don’t hesitate to reach out to their customer support for personalized assistance. Technology is here to make our lives easier, and with a little patience and persistence, you can make sure it works for you, even when it occasionally falters.