How to Fix Motosync App Not Working

Picture this: you’re cruising down a scenic, winding road on your favorite motorcycle, the sun’s warmth on your back, and the open road stretching ahead. Everything seems perfect until you realize your motorcycle communication system is acting up, leaving you disconnected from your riding buddies, your music, and even your GPS. Frustration sets in, and you can’t help but wonder, “Why is my Motosync app not working?”


In the world of motorcycling, technology has made remarkable strides, offering riders the convenience of staying connected while on the road. The Motosync app is one such innovation, designed to enhance your riding experience through seamless communication and connectivity. However, like any technology, it can sometimes experience hiccups, leaving you in a lurch.

In this blog post, we’ll delve into the common issues that riders face when the Motosync app decides to be uncooperative. We’ll explore the reasons behind these glitches, and most importantly, we’ll provide you with effective solutions to get your Motosync app back on track, allowing you to enjoy your rides without interruption.

Whether you’re a seasoned motorcyclist or a newbie to the world of two-wheeled adventures, this guide will help you troubleshoot the Motosync app and ensure your ride remains an exhilarating, connected journey. So, let’s dive in and rev up the engine of knowledge to fix that Motosync hiccup!

Does Motorola Have a Router App?

Yes, Motorola has a router app called Motosync. It is a mobile app available for both Android and iOS devices. With the Motosync app, you can manage your Motorola router and network settings from your smartphone or tablet.

What Does the Motosync App Do?

The Motosync app is a mobile app developed by Motorola that allows you to manage your Motorola router and network settings from your smartphone or tablet. It is available for both Android and iOS devices.

With the Motosync app, you can:

  • Set up and manage your router
  • View and manage connected devices
  • Set up a guest Wi-Fi network
  • Perform speed tests
  • Track data usage
  • Set up parental controls, such as content filtering and time limits
  • Enable network security features, such as auto firmware upgrades, malware scans, and ad blocking

The Motosync app is currently compatible with the following Motorola routers:

  • MH7600 series
  • MH7020 series
  • MG8702
  • MG8725
  • MT8733

To use the Motosync app, you will need to create a Motosync account. You can do this through the app or on the Motosync website. Once you have created an account, you can pair your Motosync account with your Motorola router.

Once your Motosync account is paired with your router, you can start using the app to manage your network settings.

The Motosync app is a free app, but it does offer some premium features, such as the ability to create multiple profiles and manage multiple routers.

Why is the Motosync App Not Working?

  • The app may be outdated.
  • Your router may not be supported. 
  • There may be a problem with your network connection.
  • There may be a problem with the Motosync app itself. 
  • Incorrect login credentials

How to Fix Motosync App Not Working

Step 1: Check Connectivity

The first and often the most critical step in addressing Motosync app issues is to ensure that your devices are properly connected. Here’s what you can do:

  • Bluetooth: Turn it on: First, make sure your smartphone or other connected devices have Bluetooth enabled. The Motosync app relies on Bluetooth for communication with your motorcycle’s system.
  • Pair Devices Correctly: Ensure that your phone or device is paired correctly with your motorcycle’s communication system. Follow the pairing instructions provided in your motorcycle’s manual.
  • Distance Matters: Be aware of the Bluetooth range. If your phone or device is too far from the motorcycle, the connection may weaken or drop.
Step 2: Update Your App and Firmware

Outdated software can often be the root cause of app issues. Keep things fresh by doing the following:

  • Update the Motosync App: Visit your device’s app store (e.g., App Store or Google Play) and make sure you have the latest version of the Motosync app installed.
  • Firmware Updates: Check if there are any firmware updates for your motorcycle’s communication system. Manufacturers regularly release updates to fix bugs and enhance performance.
Step 3: Check for Compatibility

Sometimes, the issue might be compatibility-related. Ensure that:

  • Your Device is Compatible: Verify that your smartphone or device meets the app’s compatibility requirements in terms of operating system version and specifications.

Step 4: Verify App Permissions

Apps often require specific permissions to function correctly. Check the permissions for the Motosync app:

  • Access Permissions: Ensure the app has necessary permissions, such as access to your phone’s location, contacts, and microphone. These permissions might be needed for various features to work correctly.

Step 5: Minimize Interference

Interference from other devices or environmental factors can disrupt Bluetooth connections. To minimize interference:

  • Wireless Environment: Try to avoid heavily congested wireless environments and look for open channels.
  • Disconnect Unnecessary Devices: Disconnect any other unnecessary Bluetooth devices that might be hogging bandwidth.
Step 6: Review Device Settings

Sometimes, the issue might be in the settings of the app or your device:

  • Audio Routing: Ensure that the app and device settings for audio routing are configured correctly.
  • Communication Preferences: Check the app’s settings for communication preferences, such as call handling, notifications, and music playback.
Step 7: Consider New Accessories

If you’ve recently added new accessories or devices to your motorcycle, they might not be fully compatible with the Motosync app. Review the manufacturer’s guidelines to ensure everything works together seamlessly.

Step 8: Server Issues

Occasionally, the Motosync app issues might be due to server-related problems. In such cases, it’s often a waiting game until the service provider resolves the issue. Patience is key.

Step 9: User Error

Last but not least, it’s always worth double-checking for simple user errors:

  • Turn on Bluetooth: It’s easy to forget, but make sure your device’s Bluetooth is turned on.
  • Proper Pairing: Revisit the pairing instructions in your motorcycle’s manual to ensure that you’ve paired the devices correctly.

How to Fix Motosync Login Not Working

  1. Make sure you are entering the correct username and password. Your Motosync username and password are the same credentials you use to log in to the Motorola website.
  2. Check your network connection. Make sure you have a strong internet connection and that you are connected to the same network as your Motorola router.
  3. Try restarting the Motosync app. Sometimes, all it takes is a simple restart to fix a problem with the app. To do this, close the app and then reopen it.
  4. Update the Motosync app. Motorola regularly releases updates for the Motosync app to fix bugs and add new features. Make sure that you have the latest version of the app installed. To check for updates, open the Google Play Store or Apple App Store and search for “Motosync.
  5. Reset your Motorola router. If you are still having problems, you may need to reset your Motorola router to factory default settings. This will erase all of your custom settings, so be sure to back up any important data before you do this. To reset your router, consult the documentation that came with your device.
  6. Contact Motorola support. If you have tried all of the above solutions and your Motosync login is still not working, you can contact Motorola support for further assistance.


Remember that troubleshooting the Motosync App may require a combination of these solutions. If you’ve exhausted all troubleshooting options and the app is still not working, don’t hesitate to reach out to the manufacturer’s customer support for further assistance. With patience and a bit of technical know-how, you can get your Motosync App back in gear, enhancing your motorcycle adventures once again.


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