Peacock App Not Working: Reasons and How to Fix it

Peacock is a streaming service that offers a variety of content, including live sports, news, and original programming. However, there are times when the Peacock app may not work properly. This can be frustrating, especially if you’re trying to watch a live event or your favorite show.

In Today’s blog post, we’ll take a look at some of the reasons why the Peacock app might not be working and how you can fix it. We’ll also provide some tips on preventing the app from crashing or freezing in the future.

Why is My Peacock App Not Working?

Internet Connectivity Issues: If your internet connection is slow or unstable, it can lead to buffering, freezing, or difficulty in loading content on the app.
App Version and Updates: Outdated apps may have compatibility issues or encounter bugs that can affect its functionality.
Device Compatibility: Older devices or those with limited processing power may struggle to run the app smoothly.
Account and Subscription Issues: If your subscription has expired or is not recognized by the app, it may restrict access to content.
Cache and Data Problems: Accumulated cache and data in the app can lead to glitches.
Server Problems: At times, streaming services may experience server issues, leading to temporary outages or connectivity problems. In such cases, the app may not work until the server problem is resolved.
Geographical Restrictions: Peacock’s content availability may vary depending on your location. Some shows or movies may be subject to regional restrictions, which could impact your access to certain content.
App Settings and Permissions:
Firewall or VPN Interference: If you are using a firewall or VPN (Virtual Private Network) on your device, it may interfere with the app’s functionality.
Verify that the Peacock app has the necessary permissions on your device, such as access to the internet, location services, or storage.

How to Fix Peacock App Not Working

1. Check Your Internet Connection

Make sure that your internet connection is working properly and that you have a strong signal.

Checking your internet speed

Open a browser on your Smart TV or device the Peacock TV app is installed to.
Go to speedtest.net. This is an online speed test tool that is free to use.
Click on Go. This will start the speed test.

2. Update the Peacock App

Check the App Store or Google Play to see if there is an update available for the Peacock app.

How To Update the Peacook App:

On your smartphone or tablet:

Open the App Store or Google Play.
Search for Peacock.
Tap on the Peacock app icon.
If there is an update available, tap on Update.

On your streaming device:

Go to the Channel Store or App Store on your streaming device.
Search for Peacock.
Tap on the Peacock app icon.
If there is an update available, tap on Update.

On your computer:

Go to the Peacock website: https://www.peacocktv.com/.
Click on the Profile icon in the top right corner.
Click on Settings.
Click on App.
If there is an update available, click on Update.

On your iPhone or iPad:

Open the App Store app.
Tap on the Updates tab.
Look for the Peacock app in the list of apps that need to be updated.
If the Peacock app is listed, tap on the Update button.

On your Roku device:

On your Roku device, go to the Channel Store.
Select Search.
Enter Peacock in the search bar.
Select the Peacock app from the list of results.
If an update is available, select Install.

On your Amazon Fire TV device:

On your Amazon Fire TV device, go to the Amazon Appstore.
Select Search.
Enter Peacock in the search bar.
Select the Peacock app from the list of results.
If an update is available, select Update.

On your web browser:

Go to the Peacock website.
Click on the Account icon in the top right corner.
Click on Settings.
Click on App Updates.
If an update is available, click on Update.

Note: You may need to restart your device after updating the Peacock app for the changes to take effect.

3. Restart the App and Device

Temporary glitches can sometimes cause the app to misbehave. Close the Peacock app completely and restart it. If the issue persists, restart your device to refresh its processes. This simple step often resolves minor problems.

Restarting the Peacock App:

On your device, open the Peacock app.
Tap on the Profile icon in the top right corner.
Tap on Settings.
Tap on Log out.
Tap on Log out again to confirm.
Restart your device.
Open the Peacock app again and sign in to your account.

Restarting Your Device:

The steps on how to restart your device vary depending on the device you are using. Here are some general steps:

For Android devices: Press and hold the Power button until you see the Power off option. Tap on Power off.
For iOS devices: Press and hold the Side button until you see the Slide to power off slider. Slide the slider to the right.
For Roku devices: Press the Home button on your remote three times.
For Amazon Fire TV devices: Press and hold the Select and Back buttons at the same time for about five seconds.

Once your device has restarted, open the Peacock app again and try to watch a video.

4. Clear App Cache and Data

Accumulated app cache and data can impact performance.

How to Clear Peacock App Cache and Data

On your iPhone or iPad:

Go to Settings > General > iPhone Storage.
Scroll down and find the Peacock app.
Tap on the Peacock app.
Tap on Manage Storage.
Tap on Clear Cache.

On your Android device:

Go to Settings > Apps & Notifications > See all apps.
Find the Peacock app.
Tap on the Peacock app.
Tap on Storage & Cache.

Tap on Clear cache.

On your Roku device:

On your Roku device, go to the Settings menu.
Select System.
Select Advanced.
Select Storage.
Select Manage Applications.
Select the Peacock app.
Select Clear Cache.

On your Amazon Fire TV device:

On your Amazon Fire TV device, go to the Settings menu.
Select Applications.
Select Manage Installed Applications.
Select the Peacock app.
Select Clear Cache.

On your web browser:

Go to the Peacock website.
Click on the Account icon in the top right corner.
Click on Settings.
Scroll down and find the Clear Cache section.
Click on Clear Cache.

5. Check Subscription Status

If you have a subscription to Peacock, confirm that it is active and valid. Subscription issues can restrict access to certain content.

How to Check Peacock Subscription Status

On your device:

Open the Peacock app.
Tap on the Profile icon in the top right corner.
Tap on Settings.
Scroll down and find the Subscription section.
Your subscription status will be listed here.

On the Peacock website:

Go to the Peacock website.
Click on the Account icon in the top right corner.
Click on Settings.
Scroll down and find the Subscription section.
Your subscription status will be listed here.

On your email:

Peacock will send you emails about your subscription status. You can check your email to see if you have any recent emails from Peacock.

5. Check for Server Issues

Occasionally, Peacock may experience server problems, resulting in temporary outages or connectivity issues. Check social media platforms or official Peacock announcements for any updates on server status.

Some Common Peacock Streaming Issues and Solutions

Buffering: This is when the video pauses or stalls while it’s loading. This can be caused by a number of factors, including a slow internet connection, a weak signal, or a problem with the Peacock app.
Freezing: This is when the video stops playing altogether. This can be caused by the same factors that cause buffering, as well as a problem with your device.
Error messages: These can be caused by a variety of factors, including a problem with the Peacock app, your device, or your internet connection.

How to Fix:

Keep the app up to date. Peacock is constantly being updated with new features and bug fixes. Make sure that you’re using the latest version of the app to avoid any compatibility issues.
Close other apps when you’re using Peacock. If you have a lot of other apps open in the background, it can put a strain on your device’s resources and cause the Peacock app to crash or freeze.
Restart your device regularly. Restarting your device can help to clear out any temporary files or corrupted data that may be causing problems with the Peacock app.

Conclusion

Encountering issues with the Peacock app can be frustrating, especially when you’re eager to immerse yourself in a world of captivating entertainment. However, armed with our comprehensive troubleshooting guide, you can now tackle these challenges with confidence and get back to enjoying seamless streaming on Peacock.

I hope this helps!

FAQs

Please Try to AccessPeacock From a More Secure Device

Peacock may sometimes display the message “Please try to access Peacock from a more secure device” if it detects that your device is not secure. This could be due to a number of reasons, such as:
Your device is not up to date with the latest security patches.
Your device is infected with malware.
Your device is not connected to a secure network.
To fix this issue, you can try the following:
Update your device’s software. This will install the latest security patches and help to protect your device from malware.
Scan your device for malware. There are many free and paid antivirus programs available that can scan your device for malware.
Connect your device to a secure network. If you are connecting to a public Wi-Fi network, make sure that the network is secure.

How Do I Get Peacock to Work on Roku?

Make sure that your Roku device is connected to the internet.
Open the Channel Store on your Roku device.
Search for Peacock.
Select the Peacock app from the list of results.
Click Add Channel.
The Peacock app will be installed on your Roku device.
Open the Peacock app and sign in to your account.
You should now be able to watch Peacock on your Roku device.

How Long is Peacock Free on Roku?

Peacock is free to use on Roku, but there are some limitations. The free tier of Peacock offers a limited selection of content, including some live sports, news, and classic TV shows. To access the full content library, subscribe to Peacock Premium or Peacock Premium Plus.
Peacock Premium costs $4.99 per month and offers ad-supported content. Peacock Premium Plus costs $9.99 per month and offers ad-free content.
If you are a Comcast Xfinity customer, you can get Peacock Premium for free as part of your subscription.

Why Won’t Roku Let Me Cancel Peacock?

You may have subscribed to Peacock through a third party like Amazon Prime Video or Apple TV. In this case, you must cancel your subscription through that third party.
You may have a free trial of Peacock that has not yet expired. In this case, you must wait until the free trial expires before cancelling your subscription.
You may have a subscription to Peacock through your cable or satellite provider. In this case, you must contact your cable or satellite provider to cancel your subscription.
Here are the steps on how to cancel Peacock through Roku:
On your Roku device, open the Peacock app.
Click on your Profile icon in the top right corner.
Select Settings.
Scroll down and find the Subscription section.
Select Cancel Subscription.
Follow the on-screen instructions to complete the cancellation.

Peacock App Something Went Wrong

The error message “Something went wrong” can appear when there is a problem with the Peacock app or your internet connection.
Use the troubleshooting manual in this guide to fix the error.