How to Easily Fix ShinePhone App Not Working

The ShinePhone app is a valuable tool for solar energy system owners, allowing them to monitor and manage their system remotely. However, like any other app, ShinePhone can occasionally experience technical issues. If you’re having trouble getting the ShinePhone app to work, don’t worry. There are a few things you can do to troubleshoot the problem.


In this blog post, we’ll discuss some of the most common reasons why the ShinePhone app not working, and provide some tips on how to fix them.

What is ShinePhone App?

ShinePhone is a mobile app developed by Growatt, a leading manufacturer of solar inverters and other solar energy products. The app allows users to monitor and manage their solar energy systems remotely.

ShinePhone provides a variety of features, including:

  • Real-time monitoring of energy generation, consumption, and storage
  • Historical data analysis
  • Fault detection and diagnostics
  • Remote device configuration
  • Smart home integration

Why is ShinePhone App Not Working

  • Server issues: If the Shinephone servers are down or experiencing problems, the app will not be able to connect to them and retrieve data.
  • Network connectivity issues: If your device is not connected to the internet, or if the internet connection is weak or unstable, the Shinephone app will not be able to work properly.
  • Outdated software. If you’re using an outdated version of the ShinePhone app or your device’s operating system, you may experience problems.
  • Corrupted data. If the ShinePhone app’s data is corrupted, it may not work properly.

How to Fix ShinePhone App Not Working

Here are some steps you can try to fix the Shinephone app not working:

1. Check Your Internet Connection

Make sure that your device is connected to a stable internet connection, either Wi-Fi or cellular data.

2. Restart Your Device

This can often fix minor software glitches that may be preventing the Shinephone app from working properly.

3. Force Close the Shinephone App

To do this on an Android device, open the Settings app and go to Apps & notifications. Then, tap on the Shinephone app and select Force stop. To do this on an iOS device, double-press the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view the app switcher. Then, swipe up on the Shinephone app preview to close it completely.

4. Clear the Shinephone App Cache and Data.

To do this on an Android device, open the Settings app and go to Apps & notifications. Then, tap on the Shinephone app and select Storage & cache. Tap on Clear cache and then Clear storage.

To do this on an iOS device, go to Settings > General > iPhone Storage. Then, tap on the Shinephone app and select Offload App. This will offload the app and its data, but the app icon will remain on your home screen.

5. Reinstall the Shinephone App

If you have tried all of the above steps and the app is still not working, you can try uninstalling and reinstalling the Shinephone app.

6. Contact Shinephone Customer Support

There are a few ways to contact Shinephone support for assistance:


  • Visit the Growatt support website: Growatt support website
  • Click on the “Contact Us” button: This will take you to a form where you can enter your contact information and describe the issue you’re experiencing.
  • Click on the “Submit” button: A Growatt support representative will review your request and respond as soon as possible.


  • Call the Growatt customer support hotline: The hotline number is +1 (855) 832-6211.
  • Select the option for customer support: A Growatt support representative will answer your call and assist you with your issue.


  • Email the Growatt customer support team
  • Include your contact information and a description of the issue you’re experiencing in the email.
  • A Growatt support representative will review your email and respond as soon as possible.

Social media:

  • Connect with Growatt on social media: Growatt is active on a number of social media platforms, including Facebook, Twitter, and LinkedIn.
  • Send a direct message to Growatt on social media: Describe the issue you’re experiencing in the message and ask for assistance.
  • A Growatt support representative will review your message and respond as soon as possible.

How to Set up ShinePhone App

To set up the Shinephone app, you will need to:

  • Download and install the Shinephone app from the App Store or Google Play Store.
  • Open the Shinephone app and create an account. You will need to provide your name, email address, and a password.
  • Once you have created an account, you will need to add your Growatt inverter to the app. To do this, tap on the “+” button in the top right corner of the app and select “Add device. Then, select “Growatt” from the list of manufacturers.
  • Enter the serial number of your Growatt inverter and tap on “Next”. The Shinephone app will then search for your inverter and add it to your account.
  • Once your inverter has been added to the app, you can start monitoring your solar system’s performance. To do this, tap on the “Home” tab in the app. You will see a summary of your system’s performance, including the amount of energy generated today, yesterday, and this month.
  • To view more detailed information about your system’s performance, tap on the “Production” tab. You will see a graph of your system’s energy production over the past 24 hours, 7 days, and 30 days.

Why is My ShinePhone App Not Open?

Insufficient device compatibility, outdated software, or corrupted data. To troubleshoot the issue, you can try restarting your device, checking your internet connection, clearing the app’s cache and data, updating the app, and ensuring your device’s software is up to date. If the app is still not opening, you may need to contact Growatt support for assistance.

ShinePhone App Account Locked

Too many failed login attempts: If you enter your password incorrectly too many times, Shinephone will lock your account as a security measure. Suspicious activity: Shinephone may lock your account if it detects suspicious activity, such as multiple login attempts from different locations or devices.

ShinePhone App is Slow and Unresponsive

It could be due to a number of factors, including the device’s processing power, the amount of available memory, the strength of the internet connection, and the complexity of the task being performed.

If you’re experiencing this issue, you can try restarting your device, clearing the app’s cache and data, and ensuring that you have a strong and stable internet connection. Additionally, you may want to try updating the app to its latest version or contacting Growatt support for assistance.

Shinephone App Not Working ios

Software glitch, outdated app or iOS version, unstable internet connection, or a problem with the ShinePhone servers. To troubleshoot the issue, try restarting your iPhone, checking your internet connection, updating the ShinePhone app and iOS version, force quitting the ShinePhone app, or reinstalling it. If you are still having problems, contact ShinePhone support for help.

Shinephone App Not Working on Android

Shinephone app may not be compatible with your Android device or operating system. Make sure that your device meets the minimum requirements for the Shinephone app. You can check the requirements on the Shinephone website or in the Google Play Store.

Try restarting your device or updating the Shinephone app. If you are still having trouble, contact Shinephone customer support for assistance.


By following the tips above, you can troubleshoot any problems you are experiencing and get the Shinephone app working again quickly and easily.

We hope this blog post has been helpful. If you have any questions or comments, please feel free to leave them below.


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