The Total Connect Comfort (TCC) app is a great way to remotely monitor and control your Honeywell thermostat. However, like any app, it can sometimes experience problems. If you’re having trouble with the TCC app, don’t worry – you’re not alone.
In this blog post, we’ll walk you through the Total Connect Comfort App Not working issue and how to fix them. We’ll also provide some additional tips for troubleshooting the TCC app and keeping it running smoothly.
What is the Total Connect App?
The Total Connect App is a powerful tool that can help you manage your home security and smart devices remotely. It can give you peace of mind knowing that you can always check on your home and make sure everything is safe and secure, even when you’re away.
The Total Connect App is a mobile app that allows you to remotely control your Resideo or Honeywell Home security system and other compatible smart devices.
Why is My Total Connect Comfort App Not Working
There are a few reasons why your Total Connect Comfort App might not be working. Here are some troubleshooting tips:
- Internet connection. The Total Connect Comfort App requires a strong internet connection to work properly.
- App version. The Total Connect Comfort App is updated regularly with new features and bug fixes.
- Device compatibility: Make sure that your device is compatible with the Total Connect Comfort app.
- Server outage: It is also possible that there is a temporary outage with the Total Connect Comfort servers.
How to Fix Total Connect Comfort App Not working
Here are some steps you can try to fix the Total Connect Comfort app not working:
1. Check Your Internet Connection
Make sure you have a strong and stable internet connection on your mobile device. Try restarting your router and modem if necessary.
2. Restart Your Mobile Device
A simple restart can often fix minor software glitches that may be preventing the app from working properly.
3. Update The App
Make sure you are using the latest version of the Total Connect Comfort app. You can check for updates in the App Store or Google Play.
4. Clear The App Cache
Clearing the app’s cache and data can help fix minor issues.
To clear the Total Connect Account cache and data on iOS, follow these steps:
- Go to your device’s Settings app.
- Tap on General.
- Tap on iPhone Storage.
- Find the Total Connect Account app and tap on it.
- Tap on Offload App.
To clear the Total Connect Account cache and data on Android, follow these steps:
- Go to your device’s Settings app.
- Tap on Apps.
- Find the Total Connect Account app and tap on it.
- Tap on Storage.
- Tap on Clear cache and Clear data.
- Tap on OK to confirm.
5. Reinstall the App
If you’re still having trouble with the Total Connect Comfort App, try reinstalling it. To reinstall the app, delete it from your device and then download it again from the App Store or Google Play.
6. Contact Honeywell Home Customer Support
If you’ve tried all of the above troubleshooting tips and the Total Connect Comfort app is still not working, you may need to contact Honeywell Home customer support for further assistance.
To contact Honeywell Home customer support, you can:
- Call: 1-800-633-3991
- Chat: Visit the Honeywell Home website and click on the “Chat Now” button in the bottom right corner of the page.
- Email: Fill out the contact form on the Honeywell Home website.
Customer support is available from Monday through Friday from 9am to 8pm EST and Saturday and Sunday from 9am to 5:30pm EST.
How Do I Create a Total Connect Account?
To create a Total Connect account, you will need:
- A compatible Resideo or Honeywell Home security system or thermostat
- An active subscription to Total Connect services
Once you have the above requirements, you can follow these steps to create a Total Connect account:
- Go to the Total Connect website.
- Select your country and region.
- Click the “Create Account” button.
- Enter your contact information and create a password.
- Agree to the terms of service and privacy policy.
- Click the “Create Account” button.
Is There a Fee for Total Connect?
Yes, there is a monthly fee for Total Connect services. The fee varies depending on the features and services that you subscribe to.
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How to Use Connect App
You will need to have a compatible Resideo or Honeywell Home security system or thermostat and an active subscription to Total Connect services.
Once you have the above requirements, you can follow these steps to use the Total Connect app:
- Download and install the Total Connect app from the App Store or Google Play.
- Open the app and log in to your Total Connect account.
- The main screen of the app will show you the status of your security system or thermostat.
- To control your system, tap on the appropriate icon on the main screen.
- For example, to arm or disarm your security system, tap on the “Security” icon and then tap on the “Arm” or “Disarm” button.
- To adjust the temperature on your thermostat, tap on the “Thermostat” icon and then enter the desired temperature.
How Do I Control My Phone with Connect App?
It is not designed to control your phone. The Total Connect app is designed to control your Resideo or Honeywell Home security system and thermostat.
What Thermostats Work With Total Connect Comfort App?
The following thermostats work with the Total Connect Comfort app:
- Honeywell Home T10 Pro WIFI RedLink Thermostat (THX321WF2003W/U)
- Honeywell Home T9 Smart WIFI Thermostat (RCH99510WFW2001/W)
- Honeywell Home T6 Pro Programmable Z-Wave Plus Thermostat w/ SmartStart (TH6320ZW2007/U)
- Honeywell Home T6 Pro WIFI Thermostat
- Honeywell Home THX321WFS2001W/U
Can I Use Total Connect Without Monitoring?
Yes, This plan allows you to control your system and receive alerts, but you will not have emergency assistance or professional monitoring.
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What Devices Work with Total Connect?
Security systems, thermostats, cameras, door locks, garage door openers, smart lights, smart plugs, smart motion sensors, and smart smoke and carbon monoxide detectors.
Who Owns Total Connect?
Total Connect is owned by Resideo, a publicly traded company that was spun off from Honeywell in 2019.
How Do I Sync Total Connect?
Here are two ways to sync Total Connect:
Manually: To sync Total Connect manually, follow these steps:
- Log in to the Total Connect website or app.
- Click or tap on the “Settings” menu.
- Click or tap on the “Sync” button.
- Select the devices or systems that you want to sync.
- Click or tap on the “Sync” button.
Automatically: You can also set Total Connect to sync automatically. To do this, follow these steps:
- Log in to the Total Connect website or app.
- Click or tap on the “Settings” menu.
- Click or tap on the “Sync” tab.
- Under “Automatic Sync”, select the devices or systems that you want to sync automatically.
- Select the frequency at which you want to sync.
- Click or tap on the “Save” button.
Is Total Connect Compatible with Google Home?
Yes, Google Assistant can control your Total Connect security system and thermostat with voice commands.
Total Connect Comfort App Not Working iPhone
Try restarting your iPhone, updating the app, clearing the app cache, or reinstalling the app. If you’re still having trouble, contact Honeywell Home customer support.
Total Connect Comfort App For Android
The Total Connect Comfort app for Android allows you to remotely monitor and manage your Honeywell Home thermostat and security system. To use the app, you will need a compatible thermostat or security system and a subscription to Total Connect services.
Conclusion
The Total Connect Comfort app is a powerful tool that can help you manage your home comfort and security more efficiently. However, If you are still having trouble, contact Honeywell Home customer support for further assistance.