ITVX is a new streaming service from ITV that offers a wide range of TV shows, movies, and documentaries. However, some users have reported that the ITVX app is not working on their Samsung TVs.
If you are having this problem, there are a few things you can try to fix it. In this blog post, we will walk you through some of the most common troubleshooting steps for the ITVX app not working.
Why is My ITVX App Not Working?
Here are a few reasons why your ITVX app might not be working. Here are some of the most common ones, and what you can do to try to fix them:
- Your app is not up to date. ITVX regularly releases updates to its app, which can fix bugs and improve performance.
- You have a weak or unstable internet connection. ITVX needs a strong internet connection to stream video. If your connection is weak or unstable, you may experience problems such as buffering or the app crashing.
- There is a problem with the ITVX servers. Sometimes, the ITVX servers can experience problems, which can cause the app to not work for everyone.
- Your device is not compatible with ITVX. ITVX is not compatible with all devices.
How to Fix ITVX App Not Working
There are a few things you can try to fix the ITVX app if it is not working:
1. Check your Internet Connection
ITVX needs a strong internet connection to stream video. If you’re having trouble, try connecting to a different Wi-Fi network or using your cellular data connection.
2. Restart your Device
To restart your device, follow these steps:
- iPhone: Press and hold the side button and either volume button until the power off slider appears. Drag the slider to the right to turn off your iPhone. Then, press and hold the side button until you see the Apple logo.
- Android phone: Press and hold the power button until you see a menu of options. Tap on “Restart” to restart your phone.
- Smart TV: Press and hold the power button on your TV’s remote control until the TV turns off. Then, press the power button again to turn the TV back on.
3. Clear the ITVX App’s Cache and Data
To clear the ITVX app’s cache and data on an iPhone:
- Open the Settings app.
- Scroll down and tap on “General.”
- Tap on “iPhone Storage.”
- Scroll down and tap on “ITVX.”
- Tap on “Offload App.”
- This will clear the ITVX app’s cache and data.
- To reinstall the ITVX app, open the App Store and search for “ITVX.
- Tap on the “Get” button to reinstall the app.
To clear the ITVX app’s cache and data on an Android device:
- Open the Settings app.
- Tap on “Apps.”
- Tap on the three dots in the top right corner and select “Show system apps.”
- Scroll down and tap on “ITVX.”
- Tap on “Storage & cache.”
- Tap on “Clear cache” and then “Clear storage.”
- To reinstall the ITVX app, open the Google Play Store and search for “ITVX.”
- Tap on the “Install” button to reinstall the app.
Once you have cleared the ITVX app’s cache and data, you will need to sign in to your account again.
4. Uninstall and Reinstall the ITVX App
To uninstall and reinstall the ITVX app on an iPhone:
- Tap and hold the ITVX app icon until it wiggles.
- Tap on the minus sign (-) in the top left corner of the app icon.
- Tap on “Delete App” to confirm that you want to uninstall the app.
- To reinstall the ITVX app, open the App Store and search for “ITVX.
- Tap on the “Get” button to install the app.
To uninstall and reinstall the ITVX app on an Android device:
- Tap and hold the ITVX app icon until a menu appears.
- Tap on “Uninstall” to uninstall the app.
- To reinstall the ITVX app, open the Google Play Store and search for “ITVX.”
- Tap on the “Install” button to install the app.
5. Contact ITVX Support
There are a few ways to contact ITVX support:
- Online: You can fill out a contact form on the ITVX website. To do this, go to the ITVX help page and click on the “Contact us” button.
- Phone: You can call ITVX support at 0330 678 1945. The support line is open from 9am to 10pm, 7 days a week.
- Twitter: You can tweet ITVX support at @itvxhelp. ITVX support usually responds to tweets within a few hours.
Why Can’t I Watch ITVX On My TV?
Either your TV is not compatible with the ITVX app, or the ITVX app is not available in your region yet.
ITVX is currently available on a variety of smart TV platforms, including Samsung Smart TVs, LG Smart TVs, Android TVs, and Apple TVs. However, not all smart TVs are compatible with the ITVX app, so you’ll need to check the ITVX website to see if your TV is supported.
How Do I Set Up ITVX?
Here are the steps to set up ITVX in paragraphs:
1. Create an ITVX Account
You can create an ITVX account on the ITVX website or in the ITVX app. To create an account on the website, go to the ITVX homepage and click on the “Sign In” button in the top right corner. Then, click on the “Register Now” button and enter your email address, password, and date of birth. Click on the “Create Account” button to finish creating your account.
To create an account in the ITVX app, download the app from your device’s app store and open it. Tap the “Sign In” button and then tap the “Register Now” button. Enter your email address, password, and date of birth. Tap on the “Create Account” button to finish creating your account.
2. Download the ITVX App
The ITVX app is available on a variety of devices, including smart TVs, streaming devices, mobile devices, and game consoles. To download the app on your device, go to the device’s app store and search for “ITVX.” Once you have found the app, tap or click on the “Get” button to download it.
3. Sign in to the ITVX App
Once you have downloaded the ITVX app, open it and tap or click on the “Sign In” button. Enter your ITVX account email address and password. Then, tap or click on the “Sign In” button to sign in to your account.
Once you are signed in to the ITVX app, you will be able to start watching ITVX content. You can browse the library by genre, popularity, or new releases. You can also search for specific TV shows, movies, and actors.
To watch a TV show or movie, simply select it from the library and press play. ITVX also offers a variety of features to enhance your viewing experience, such as subtitles, closed captions, and audio description.
To set up parental controls on ITVX, you can go to the Settings menu in the app. Here, you can create a PIN code to protect your account and restrict access to certain content.
Can You Watch Live TV on ITVX App?
Yes, The app offers live streams of all of ITV’s main channels, including ITV1, ITV2, ITV3, ITV4, and CITV. You can also watch live streams of a number of curated channels, such as “ITV Soaps,” “ITV Drama,” and “ITV Sport.”
To watch live TV on the ITVX app, simply open the app and tap on the “Live” tab. You will then see a list of all of the live channels that are available. To watch a particular channel, simply tap on it.
Can I Watch ITVX on My laptop?
Yes, you can watch ITVX on your laptop. ITVX is available to watch on a variety of devices, including laptops, desktops, smart TVs, streaming devices, mobile devices, and game consoles.
Can You Cast ITVX?
Yes, you will need to make sure that your smart TV is connected to the same Wi-Fi network as your device. Once your smart TV and device are connected to the same Wi-Fi network, open the ITVX app on your device and tap on the cast icon. Then, select your smart TV from the list of available devices.
How do I Update My ITVX on My Smart TV?
You can connect your smart TV to the internet, open the ITVX app, go to the Settings menu, select “Check for updates,” and if an update is available, select “Download and install.” The ITVX app will update automatically and restart once the update is complete.
ITVX App Not Working on iPhone
Your iPhone may not be compatible with ITVX. ITVX is only available on devices running iOS 14 or later. If you have an older iPhone, you will need to update to iOS 14 or later in order to use the ITVX app. You may have a weak or unstable internet connection.
ITVX needs a strong internet connection to stream video.Try restarting your TV, clearing the ITVX app’s cache and data, or uninstalling and reinstalling the app.
Is ITVX Free on Amazon Fire Stick?
Yes, you will need to have a valid TV license in the UK. Additionally, some content on ITVX may be only available to watch live, or for a limited time after it has been broadcast.
To watch ITVX on Amazon Fire Stick, you will need to download the ITVX app from the Amazon Appstore. Once the ITVX app is installed on your Amazon Fire Stick, open the app and sign in to your account. If you don’t have an account yet, you can create one for free.
Once you are signed in to your ITVX account, you can start browsing the library of content. To watch a TV show or movie, simply select it from the library and press play. You can also use the search bar to find specific TV shows and movies.
ITVX App Not Working Samsung Tv
Try restarting your TV, clearing the ITVX app’s cache and data, or uninstalling and reinstalling the app. If you are still having problems, contact ITVX support for help.
Conclusion
If you have tried all of the troubleshooting steps in this blog post and the ITVX app is still not working. You can contact ITVX support for help.
We hope this blog post has been helpful. If you have any questions or comments, please feel free to leave them below.